How do I lodge a complaint with Commonwealth Bank?

How do I lodge a complaint with Commonwealth Bank?

How to get help if you have a complaint. Contact the Bank’s complaints team. This gives the Bank the chance to investigate the situation and put things right. You can contact the team on 1800 805 605 (8am – 6pm Sydney/Melbourne time) or through the Bank’s complaints and compliments form.

Where do I complain about financial institutions?

How to file complaints against banks and NBFCs on RBI website

  • To file a complaint, you need to visit
  • Select the language from the dropdown and then ‘File a complaint with ombudsman against an eligible regulated entity’.
  • Now, enter the general details on ‘lodge complaint portal’.

How long do banks have to respond to a complaint?

within eight weeks
The bank or building society must investigate your complaint and give you a clear answer within eight weeks. They may send you: an initial response. This gives you the chance to go back to the company if you are not satisfied with their answer.

Where can I Lodge a complaint about CommBank?

You can contact our Customer Advocate or lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA provides fair and independent financial services complaint resolution that is free to consumers. There’s no need to use a stamp – we’ll pay for the postage.

How can I make a complaint about Bankwest?

Ensure it is free for our customers to make a complaint to us. Listen to our customers and take the time to understand their concerns. Act honestly, consistently and fairly in the handling of all complaints. Empower our employees and representatives to act with authority and integrity when investigating and resolving complaints.

How to make a banking complaint in Australia?

The Australian Financial Complaints Authority (AFCA) can consider a complaint you have about a banking deposit or payment issue with your financial firm. This page outlines the types of banking accounts and transactions AFCA can consider complaints about, and what you should do next if you want to make a complaint to us.

Is there a fee to complain to the Banking Ombudsman?

The Banking Ombudsman does not charge any fee for filing and resolving customers’ complaints. The complainant can be filed by one s authorized representative (other than an advocate).

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