Can I get compensation from Telstra?

Can I get compensation from Telstra?

For the NBN/ADSL outage, Telstra has offered a $25 credit to consumers and a $50 credit to businesses who were offline for an extended period of time. If you or your business was affected and suffered losses due to an outage, you may be entitled to seek more compensation from your telco.

Can I get money back if my internet is down?

What are you rights? Telecoms regulator Ofcom states that customers may be able to claim money back from companies who do not provide a service you have paid for. In cases where your service is down for a long period of time, you may be entitled to a refund or credit.

Is there an ombudsman for nbn?

You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.

What can I do if my broadband is down?

How to fix your broadband

  1. Check your devices.
  2. Check internet outage for your provider.
  3. Ping Google.
  4. Check the router lights.
  5. Plug a computer directly into the router.
  6. Check the IP address.
  7. Check the cables.
  8. Check the phone line.

What to do when your ISP is down?

The first solution to fixing your internet outage or connectivity issue (after making sure you’ve paid your bill) is to check your modem. You can solve most issues by rebooting your modem. Try unplugging it, waiting thirty seconds, plug it back in, and wait two minutes before trying to re-open any websites.

What to do if your Telstra service is out?

Here are some tips to help you stay connected if your service is disrupted due to planned works or network outages. This search may provide details for your personal Telstra services. Your use of the information in the Telstra Outages pages are subject to our Terms of Use.

Can you really blame Telstra for what happened?

You can’t really blame Telstra for what happened. Sure, they’re a horrible company, but all companies tend to be. They didn’t have to be a company at all, the failure was Government’s. The failure goes even deeper to the very way in which major Government decisions are taken.

Do you need to report fault for loss of broadband?

The compensation you can expect. Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

When did Telstra start providing home internet service?

No one really believed in 1999 that the retail arm of Telstra would shift from being a provider of home telephony services to being needed to provide internet connections on the scale it then had to.

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